Privacy Policy
Our Values
At Healtheja, we prioritize your privacy and data security. We collect only essential data required to provide our health advisory services and medication reminder features. We do not sell your data to third parties or use third-party advertising.
1. Introduction
Welcome to Healtheja. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and associated services.
2. Information We Collect
Information we collect in our backend servers:
1. User Profile Dataset:
- Name and email address
- Usage data
- Subscription details
2. Chats Dataset:
- chats with the health assistant service
- Stored separately from user profiles with no persistent link
- Users are strongly encouraged not to include any personally identifiable information (PII)
Device-Only Data:
1. Medication Reminders:
- All reminder settings and schedules
- Completely stored on your local device
- Never transmitted to our servers
2. Other Data:
- Cached medication information (purpose, notes)
3. How We Use Your Information
- Provide and maintain our health information and advisory services
- Analyze chat data for quality assurance and feature performance improvement
- By using our app, you consent to the use of chat data, until they are deleted, for service improvement purposes
4. Data Retention and Deletion
- Users can archive their chats through the app
- Archived chat data is permanently deleted from our backend within 30 days
- Medication reminders data can be deleted anytime from the app (it is not stored on our backend)
- De-identified, aggregated usage statistics may be retained indefinitely for analysis purposes
- Users can request deletion of their account by emailing delete.account@healtheja.com. Email should be sent from the email id associated with their Healtheja account
5. Data Security
We implement robust security measures including:
- All data stored on our backend is encrypted both at rest and in transit
- Authentication is handled securely through Google Sign-In
- Separation of user profile data from chats data
- Local-only storage of sensitive information like medication reminders
6. Third-Party Services
Our app uses Claude, an AI language model provided by Anthropic, to generate chat responses. Claude does not persistently store any information sent by us.
7. Your Rights
You have the right to:
- Access your personal data, through the Profile screen on the app
- Delete your chats on Healtheja systems, by archiving them on the app
- Delete your account, by emailing delete.account@healtheja.com
8. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date.
9. Contact Us
If you have any questions about this Privacy Policy or our practices, please contact us at privacy@healtheja.com.